If you return product without an RMA number, your shipment will be refused and returned to you at your expense. To ensure proper credit, packages should be returned with clearly marked with the RMA number and packing slip placed in the shipment prior to returning to Kensington. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping.
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Kensington recommends that you use a carrier that offers tracking for all returns and that you insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. All refunds will be refunded via the payment method the order was received. Orders may be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer. Products may be returned for a full refund of the product purchase price plus applicable taxes within 30 days of receipt. We're available to support you from Monday - Friday from 7:30am until 6:30pm PT. If you are not satisfied with your Kensington purchase, please call 1-80 within 30 days of receipt to obtain a Return Material Authorization (RMA) number and instructions.
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Upgrade to ergonomist-approved comfort and premium cursor control with Kensington’s Pro Fit® Ergo Vertical Wireless Trackball.